This policy explains how we gather, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).


At SA Crew we pledge to protect your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.

More about POPIA

The Act was signed into law in November 2013 to enhance the Constitutional right to privacy that we all enjoy as well as to ensure the safeguarding of personal information processed by public and private bodies. It sets out eight conditions which are the requirements for the processing of personal information. The commencement date for the act is 1 July 2020, and responsible parties that process personal information of natural and juristic persons have to comply with the Act by 1 July 2021.

The definition of personal information

Personal information is information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. It refers to things such as race, gender, sex, marital status, sexual orientation, age, physical, mental, spiritual, economic, cultural or social identity, health, educational or financial history. Any identifying numbers and biometric information. Further to the POPI Act, personal information also includes the following items:

All addresses including residential, postal and email addresses.

There are 8 conditions for processing of personal information lawfully

  1. Accountability:The responsible party must be accountable for the personal information it processes or holds in its possession.
  2. Processing limitation:Personal information must be processed lawfully and in a manner that does not infringe on the subject’s privacy. When processing information the purpose must be lawful, adequate, relevant and not excessive.
  3. Purpose specification:Personal information must be collected for a specific, explicitly defined, and lawful purpose.
  4. Further processing limitation:Personal information must only be processed for the purpose that it has been collected for, and for no other purpose.
  5. Information quality: The responsible party is required to take practicable steps to ensure that the personal information records are complete, accurate, not misleading, and updated.
  6. Openness:Personal information must be processed in a way that allows the data subject to know what is happening to their personal information.
  7. Security Safeguards:We must ensure that there are sufficient security safeguards in place to secure the integrity and confidentiality of the personal information in our possession.
  8. Data subject participation:Data subjects have a right to ask whether the responsible party holds any access to their personal information and to request the details of what personal information is being held. A data subject also has the right to request that his/her personal information record be corrected or deleted.


What we at SA Crew are doing to comply with POPIA

Your privacy is very important to us. We use reasonable efforts to ensure that any personal information provided by you, or which is collected from you is kept secure and confidential.


SA Crew, including all subsidiaries, divisions, partners and associated companies.



We collect and process your personal information mainly for recruitment purposes, to inform you of job openings, news, marketing, and related services we offer. For this purpose, we will collect personal details including but not limited to; your name, email address, contact number, your CV including your personal information and employment history.


We collect information directly from you where you voluntarily provide us with your personal details, and we advise what reasons we are collecting your data for. Where possible, we will inform you what information you are required to provide to us in order to assist you with the service you require from us at SA crew.



We will use your personal information only for the purposes for which it was collected and agreed upon with you.



To be able to assist you with a placement on a cruise ship.

To be able to book STCW training on your behalf.

To be able to assist with applying for visas necessary for your travel.

To be able to issue you with employment contracts and travel documents on behalf of a third party.

To be able to carry out any necessary requirement, which you will be made aware of in order for you to be place onboard a cruise ship as an employee.



We may disclose your personal information to a third party company involved in the hiring process such as manning agencies and cruise liners.

We may disclose your personal information to a third party company such as training schools providing the STCW training required for embarking on a cruise ship.

We may disclose your personal information to a third party company such as an Embassy or Consulate when applying for a visa.

These are the services you have enquired about when contacting SA crew.

All these third parties have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.



Where we have a right to disclose in terms of law.

Where we may deem it is necessary to protect our rights.



SA Crew is legally obliged to take necessary steps to provide  protection for the personal information we hold and to prevent unauthorized access and use of personal information. We will continue to manage our security controls to ensure that your personal information is kept secure, and you will be informed in a case of a breach in accordance with the Act.




Computer and network security;

Physical security;

Access to personal information;

Use of Secure communications;

Retention and disposal of information;

Acceptable usage of personal information;

Monitoring access and usage of private information;

Investigating and reacting to security incidents.


When third parties are involved, we regulate the appropriate security, privacy and confidentiality obligations with them to make sure that personal information that we remain responsible for, is kept secure.


We will make sure that anyone who is given your personal information does agree to keep your information with the same level of protection as we are obliged to.





You have the right to request a copy of the personal information we hold about you. To do this, simply contact us via the contact information provided on our website and specify what information you require. We will require a copy of your ID document to confirm your identity before providing details of your personal information.



You have the right to ask us to update, correct or delete your personal information at any time.



You may contact us with any concerns via the contact information available on our website.


Some tips to protect yourself with regard to your Digital Presence

  1. Do not click on links in messages from unknown recipients.
  2. Do not respond to phishing emails. If you are unsure or receive a suspicious email, send it to us to check and verify.
  3. Make sure you have an antivirus software is installed and that it’s up to date.
  4. Ensure that you install the latest updates your PC and phone as soon as they become available.
  5. If you receive information for updated banking details, always call to make sure they are correct.